Cancellation Policy

Information on Right of Withdrawal

You may withdraw from this contract in writing within 14 days without identifying any reasons. The period in which this right can be exercised is 14 days from the day you – or a third party named by you who is not the shipping agent – have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. by letter, fax or email) of your decision to rescind the contract, addressed to the following:

Ensemble Modern GbR
Christian Fausch
Schwedlerstraße 2-4
D-60314 Frankfurt
E-Mail info@ensemble-modern.com.

Consequences of Withdrawal

In the case of withdrawal, we are obliged to return all payments we have received from you, including shipping costs (with the exception of additional costs resulting from your decision to choose a different form of delivery than the cheapest standard delivery option offered by us), without delay and at the latest within 14 days from the date we receive your notice of withdrawal from this contract. Repayments will use the same means of payment you chose for the original transaction, unless something else has been expressly agreed upon; under no circumstances will you be charged fees for such repayment. We are entitled to refuse to return your payment until we have received the goods you are returning, or until you have delivered proof of shipment for the return of the goods, whichever happens first. You are obliged to send or deliver the goods back to us without delay, at the latest within 14 days from the date on which which you notify us of your decision to rescind the contract. This deadline shall be considered met if you send the goods off before the period of 14 days has expired. You shall bear the immediate shipping costs for the return of the goods.